HootSuite users can not currently see all their reTweets. Here is how to make sure you are covered.
I discovered something interesting this week: my favorite social media management app, HootSuite, doesn't have the capacity to show all of an account's reTweets.
The skinny: HootSuite doesn't show native Twitter RTs
This week, I noticed that my Boxcar iPhone app was showing me more reTweets than HootSuite. I contacted HootSuite and was informed that HootSuite will show your Mention stream, the same stream as if you viewed the @username tab at Twitter.com. However, any RTs that are made directly from Twitter will not appear in this stream.
Where in HootSuite do they appear? Nowhere, it seems. From the HootSuite team:
There is currently no way to see who retweeted your tweets in HootSuite with the new RT style in twitter. You can only see which tweets were re-tweeted by going to your sent tweets. If a tweet was re-tweeted, it will say so underneath the tweet in your sent tweets stream.
You will only see a Re-Tweet in your mentions stream if the tweet was re-tweeted in the "classic" style. This means that the person re-tweeted the tweet, and selected "classic" style, so that the tweet appeared as RT @yourname.
What's odd is that while HootSuite claims the Mentions stream is exactly what users see on their Twitter.com @username tab, when I check the @username tab on Twitter.com, it is actually now showing everything that I see in Boxcar: all the RTs, mentions and even when someone has favorited a Tweet:
Three RTs, period.
The quick fix: use Boxcar to see all mentions and RTs
Since HootSuite doesn't yet have the capability to show native Twitter RTs, here is what I recommend until they do: Boxcar is a fantastic app that will track and notify you whenever you have a mention, reTweet or when someone has favorited a Tweet, no matter the method. Install Boxcar on your smartphone to make sure that you are properly thanking everyone who reTweets you, even those that aren't shown in your HootSuite feed: