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Social media consultant & community manager helping you build passionate communities online


Heidi Miller helps build engaged, passionate communities for companies, not for profits and entrepreneurs worldwide.

Ms. Miller guides and trains entrepreneurs, corporations and not-for-profits to embrace social media and get involved via appropriate, strategized approaches, using new media tools such as podcasts Twitter, blogs, Facebook, Flickr and Vimeo.

She has spoken to dozens of groups, including the Chicago Direct Marketing Association, graduate business classes and at Podcast and New Media Expo, on topics from high-level social media strategy to measurement to hands-on classes on using specific tools.

Her clients include:
Spoken Communications, Social Media Manager. Read her regular content on customer service, the customer experience and IVR architecture produced for the Spoken blog and Spoken Twitter.

John S. and James L. Knight Foundation, Community Manager, Knight Pulse community, designed to discuss the future of information and news in the new internet age: Managed active, online conversations via the Knight Pulse Twitter account. To see a case study from the Knight News Challenge, visit Case Studies.

She is also active in the social media community and sits on the board of Social Media Breakfast Seattle and facilitates the group's social media presence, including the Twitter account.

For a thorough list of past speaking engagements and keynotes, visit: Speaking.


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